General Rental Questions
What Are The Requirements to Rent a Vehicle?
To rent a luxury vehicle with Pinnacle, you must possess a valid driver’s license and provide proof of insurance. The minimum age requirement varies by vehicle category:
- For standard and mid-level luxury vehicles, renters must be at least 21 years old.
- For high-performance or exotic vehicles, renters must be at least 25
Additional verification may be required for high-performance or exotic vehicles.
What Documents Do I Need to Rent A Vehicle?
To rent a vehicle, you must provide a valid driver’s license, proof of insurance (if applicable), and a major credit card for the security deposit. International visitors may also need an International Driver’s Permit (IDP).
Do You Require A Security Deposit?
Yes, a security deposit is required for all rentals. The amount varies based on the vehicle type and rental duration. The deposit is fully refundable upon the safe return of the vehicle in its original condition.
Is There A Mileage Limit On Rentals?
Each rental comes with a standard mileage allowance, which varies by vehicle category. Additional mileage is available upon request, and overage fees may apply if the limit is exceeded
Can I Extend My Rental Period?
Yes, rental extensions are available based on vehicle availability. We recommend contacting us as early as possible to ensure your preferred vehicle remains reserved for you.
What Happens If I Return the Vehicle Late?
Late returns may incur additional charges. If you anticipate a delay, please notify us in advance so we can accommodate your needs and minimize any fees.
What is Your Cancellation and Reservation Modification Policy?
At Pinnacle, we understand that schedules may shift, and we strive to accommodate our clients with grace and flexibility.
Cancellations
- 48+ hours before your scheduled rental: A full refund will be issued.
- 24-48 hours prior: A partial cancellation fee may apply.
- Less than 24 hours or failure to arrive: The full rental or service charge will be incurred.
For high-demand vehicles, bespoke bookings, and special event reservations, extended cancellation notice may be required. Please consult your rental agreement for specific details.
Modification
- Adjustments to your reservation—whether a change in vehicle, rental duration, or pickup time—are subject to availability.
- Requests made at least 24 hours in advance will be accommodated whenever possible, without additional fees.
- Last-minute modifications may be subject to a service charge, depending on the nature of the change.
Should you need to alter or cancel your reservation, we encourage you to contact our team at your earliest convenience, and we will make every effort to ensure a seamless experience.
What Types of Vehicles Does Pinnacle Offer?
Pinnacle offers an exquisite selection of luxury vehicles, including high-performance sports cars, elegant sedans, sophisticated SUVs, and chauffeur-driven executive cars. Our fleet is meticulously maintained to ensure a flawless driving experience.
Chauffeur & VIP Services
Do Your Chauffeurs Speak Multiple Languages?
Yes, we have a team of multilingual chauffeurs to cater to our international clientele. If you require a chauffeur who speaks a specific language, please let us know in advance.
Can I Book A Chauffeur For An Hourly Service Rather Than a Full-day rental?
Absolutely. We offer flexible chauffeur services, including hourly, half-day, and full-day bookings to suit your schedule.
Are Your Chauffeurs Trained In Defensive Driving and Security Protocols?
Yes, all our chauffeurs undergo rigorous training in defensive driving, advanced safety techniques, and professional etiquette to ensure a secure and smooth journey.
Do You Offer Discreet or Confidential Transportation Services For High-Profile Clients?
Yes, we specialize in providing discreet, private transportation for VIPs, executives, and high-profile individuals. Our chauffeurs are trained in confidentiality and professionalism to ensure complete privacy.
Do Your Drivers Have Certificates?
Yes, at Pinnacle, our professional chauffeurs are highly trained and certified to provide the highest level of service. They undergo rigorous background checks, defensive driving courses, and luxury hospitality training to ensure a seamless, safe, and sophisticated experience. Our chauffeurs are well-versed in handling high-performance vehicles with precision and professionalism, ensuring that every journey is smooth, secure, and tailored to your needs.
Do You Provide Security-Trained Armed Chauffeurs?
Yes, for clients who require an elevated level of security, Pinnacle offers professionally trained armed chauffeurs upon request. Our armed drivers are highly skilled, licensed, and have extensive experience in executive protection and defensive driving. Whether for high-profile individuals, corporate executives, or VIPs, we provide discreet, secure, and sophisticated transportation to ensure your peace of mind. Please contact us in advance to discuss your specific security needs and arrange for this premium service.
If I Rent A Vehicle Can I Choose The Chauffeur?
At Pinnacle, we strive to provide a personalized and seamless luxury experience. While all our chauffeurs are highly trained professionals, we understand that clients may have specific preferences. Upon request, we will do our best to accommodate your choice of chauffeur based on availability. Whether you prefer a chauffeur you’ve previously worked with or require one with specialized expertise, our team will ensure your journey is tailored to your needs.
Luxury & Exotic Car Rentals
Are There Restrictions On Where I Can Drive Exotic Vehicles?
Yes, exotic and high-performance vehicles have specific driving restrictions. They cannot be taken to race tracks, off-road terrains, or unauthorized locations. Additional mileage and travel limits may apply.
Can I Take The Car Out Of State Or Across International Borders?
Interstate travel is allowed with prior approval. However, international travel is restricted. If you have specific travel needs, please contact us, and we will work to accommodate your request.
Do You Offer Weekend Or Special Event Packages For Exotic Car Rentals?
Yes, we offer weekend getaways, wedding rentals, and special event packages. Our team can create a customized experience based on your occasion.
Do You Provide Track Day Experiences For High-Performance Vehicles?
We do not currently offer track day rentals, but we can arrange exclusive driving experiences through our partners. Please inquire for details.
Insurance & Liability
Do You Have Insurance?
Yes, all of our vehicles come with comprehensive insurance coverage. However, renters are responsible for any additional liability beyond the coverage limits. We also offer optional insurance upgrades for added peace of mind.
What Happens If the Vehicle Is Damaged During My Rental Period?
In the event of damage, the renter is responsible for repair costs up to the deductible amount specified in the rental agreement. We recommend opting for additional coverage to minimize liability.
Special Requests & Custom Services
Can You Provide Luxury Vehicles For Weddings or Special Events?
Absolutely! We offer elegant vehicles and chauffeur services for weddings, anniversaries, and other special occasions. Custom decorations and special arrangements can also be made upon request.
Do You Offer Long-Term Rentals Or Corporate Leasing Options?
Yes, we provide extended rental packages and corporate leasing for executives and businesses. Long-term rentals can be tailored to your needs, whether for personal use or company fleets.
Can I request Specific Amenities In My Rental Vehicle (e.g., Wi-Fi, child seats)?
Yes, we offer a range of luxury amenities, including premium beverages, Wi-Fi, child safety seats, and custom requests to enhance your experience. Please let us know your preferences in advance.
Do you Offer Airport Pickup and Drop-off Services?
Yes, we provide luxury airport transfers with seamless pickup and drop-off services. Our chauffeurs will ensure a hassle-free experience from the moment you arrive.
